Discovering the Knowledge Base

Have you searched for an answer in the Knowledge Base?

One of the missions of Academic Technology is to ensure everyone at the College has access to assistance when they have a question related to technology. We've developed the Service Desk, which is the go to place for assistance. Visit help.fscj.edu to submit a ticket for help, call or chat with a service desk representative, or search a topic within the Knowledge Base. 

The Knowledge Base is always evolving and new articles are constantly being added. We've attached links to video tutorials, created written step-by-step instructions, and everything is searchable by topic or category. If you don't see an answer to a question you have, simply email us at et@fscj.edu, and we'll be happy to create a solution that can be added for others who may have the same concern. 

Town Hall & Training Days

Here's a quick peek inside the world of Information Technology Services this week! Yesterday, we had our second Town Hall style meeting with CIO, Christy Campbell. After an overview and a few updates, each director was given the opportunity to speak to the department and nominate an employee who has been doing an outstanding job.

Today, the Client Services team is participating in Customer Service training with a very knowledgable, experienced trainer. Their role of serving the faculty, staff, and students who call or chat about any issues is extremely important and we want them to have the best tools available at their disposal.

Building a Rube-Goldberg poster presentation with the Ed Tech team

The Educational Technology team just spent time at the New Media Consortium presenting an Idea Lab Poster session. Here are some shots of the process of building the Rube-Goldberg inspired poster. 

First phase, brainstorming.

First phase, brainstorming.

Trying it out before final edits and packing it up for the flight to NY.

Trying it out before final edits and packing it up for the flight to NY.

Life size sketch-up. 

Life size sketch-up. 

And we're up! Show time!

And we're up! Show time!

In Focus LIVE - Behind the Scenes...

There's a lot more that goes into a live show than you'd probably expect.  That includes a whole team that works hard to make Marc and Brandi look so good!  In addition to a lot of pre-planning, the "day of" studio crew includes camera and teleprompter operators, a producer, engineer and the show's technical director who calls the shots.  Once the show's done, an editor cleans up the recorded copy and adds captions to make sure the information is accessible to all of our faculty and staff.  We're planning more LIVE In Focus shows this summer, so if you've got suggestions or ideas for topics you'd like us to cover, please let us know at at@fscj.edu.

What is the current process to request an iPad for individual or classroom use?

We've set up an easy way to request a iPad right through our Service Desk. If you have recently found a need for a tablet, either for individual use or an innovative classroom project, please visit help.fscj.edu, select Submit a Request, then Hardware Request. This will allow you to enter your justification so we can contact you with further details.

Keep in mind, individual requests will be issued as devices are available, and will most likely be an iPad 2 or iPad 3 model. We also have a set of devices that are used for classroom projects on a first come basis, after justifications are considered. Please contact ET@fscj.edu for any additional questions regarding academic pilot projects.