Turnitin Service Alert
The vendor is working on a solution to the current service degradation impacting Turnitin Global.
Current Known Issues & FAQs:
- We are currently working with Blackboard to resolve mobile app authentication issues at this time and anticipate a resolution in the very near future. We appreciate your patience.
- While using the Online Syllabus Builder, the “Save Continue” button in the syllabus builder is not functioning. Please use the “Save Finish” option until a resolution is deployed.
- Instructors teaching courses for A session, please remember to make your Blackboard course available if you have not already done so. This can be done by going to Customization, then Properties in the side navigation panel.
- Instructors, please keep in mind the online syllabi need to be published before they are available.
- The migration process only associated users to active courses due to the change to EMPLID as username, however, users can be easily added to previous courses on a manual basis if needed for the Fall term. We understand some instructors may want to copy from or review an existing course(s). If there are any courses that an instructor needs access to please send an email to email@example.com with the reference numbers.
- Courses that have a start date of more than 40 days out, C Session for example, will not be available at this time. Please check back 40 days prior to the course's start date.
- Some instructors are seeing their student email address in the 'from' field when emailing students from within Blackboard. To have this updated manually, please email firstname.lastname@example.org.
- If users are no longer associated with Organizations they were previously enrolled in, please locate and self enroll once again. If there are any problems doing so, please email email@example.com for assistance.
- There are faculty who either do not, or have lost access to, their faculty tab within myFSCJ. Affected faculty may submit a ticket at help.fscj.edu to assist in tracking the problem. Once resolved we will update tickets as well as this post.
- This issue has been resolved. All Instructors should now have access to their faculty tab. It may be necessary to clear browser cache first. If you still do not have access to your faculty tab, please submit a ticket at help.fscj.edu.
This morning, there was a time where all Blackboard users were unable to access the system. This has been resolved, however it may be necessary to clear the cache before users are able to log in.
A partial disruption in service to my.fscj.edu has been scheduled to occur between 1:00 a.m. - 3:00 a.m., August 29, 2017. The estimated outage time is expected to be less than 15 minutes in duration and should not impact users who are already logged into Blackboard or my.fscj.edu.
Thank you for your patience as we continue to improve services!
- As of 8 p.m., the migration process of live student data into Blackboard production is now complete, and the Blackboard system should once again be accessible via myFSCJ. For Faculty, the link to Blackboard is available within the Faculty tab, under Classroom. Students also have a link in their tab.
- As of 1 p.m., the migration process is in the final stage and multiple teams are currently testing the data transition for accuracy. The last steps will be ensuring sign-on processes are functional.
- As of 8 a.m., Blackboard is still unavailable due the migration process. Progress has been made overnight and we will be updating these posts throughout the day with additional details.
- As of 4:30 p.m., the process of migrating data over to Blackboard has begun and the system is now offline. We estimate that this should take a few hours.
- As of 8 p.m., Blackboard is still unavailable due the migration process.
- The migration process of live student data into Blackboard production will begin taking place Thursday, August 24. This should have little effect on the Blackboard system, however, there is a possibility that rolling restarts of the system may be necessary from Thursday until Sunday, August 27. This may cause short outages from time-to-time. We understand this is not ideal, but it is necessary to be prepared for the new term.
- During the migration, it is expected that Publisher data may be impacted. Please avoid adding publisher data to your course until we communicate that the process is complete in order to avoid duplication of work.
- We highly recommend that faculty who have worked on their Fall Blackboard shells take a moment today to export/archive their courses in preparation for the migration occurring over the next few days. Here is a Knowledge Base article on that provides instruction on how to export/archive courses.