Academic Technology - Florida State College at Jacksonville

Academic Technology

Blackboard Upgrade: Known Issues and Workarounds

Brandi Bleak
FSCJ Blackboard LMS Upgrade Complete

The Blackboard LMS upgrade is complete and the system is now available. Below, we will list known issues and workarounds discovered within the upgraded system. If you discover additional issues please submit a ticket by going to help.fscj.edu.


RESOLVED!

This issue has been resolved by the Bb and FSCJ Admins.

Login Loop

When attempting to login to Blackboard, you may get pushed into a loop that takes you back to the Artemis/Connections login button loop. If this occurs, please clear you cache and close the browser, then try again. it may take a couple times, however this should resolve the issue.

We are working to resolve this intermittent issue and apologize for any inconvenience it may cause.


RESOLVED

This issue has been resolved by the Bb and FSCJ Admins.

Turnitin

We are currently researching an issue with Turnitin where the following may not be functioning correctly:

  • The links to Turnitit assignments are broken.
  • Unable to edit current Turnitit assignments.
  • Unable to create new Turnitit assignments.

We will update this post with additional information as it is discovered.


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RESOLVED!

This issue has been resolved by the Bb and FSCJ Admins.

Grade Center Anomaly

Instructors may notice a visual anomaly in the grade center when entering grades, such as “19undefined00”. The grades will be entered and viewable in the grade history of the grade center and students will not notice anything unusual. We are currently working with Blackboard on a solution.


Newly discovered issues will appear on Tips & Tricks tab within Blackboard.