This Spring, there was an update to Kaltura MediaSpace to make login compatible between myFSCJ and Blackboard. This resolved the issue of being unable to access MediaSpace content from Blackboard.
MediaSpace can now be accessed from myFSCJ within the Faculty, Employees or Students tabs, shown below, as well as within Blackboard via a Building Block.
If you experience any issues accessing or viewing content that was created within MediaSpace prior to the Spring update, please submit a ticket at help.fscj.edu which will be routed to our MediaSpace administrator who can correct many outlying issues.
If you previously downloaded CaptureSpace to your computer you may need to take steps to reestablish your connection. If you experience any issues or are unable to see content while trying to record a new video, follow these directions:
1. Log onto MediaSpace and initiate a CaptureSpace recording by selecting “Add New” from the upper right corner. Make a test recording then check to ensure it uploads correctly.
2. Uninstall CaptureSpace using these directions. Try to initiate a CaptureSpace recording in MediaSpace and it will give you the directions to reinstall CaptureSpace. Make a test to verify it works.
The video you were trying to upload is probably still on your computer. You can find your previously recorded video by looking for the Settings tab in CaptureSpace. Under settings you’ll see the storage location of the file. Here is a video of the process. Once you have the file you can upload the video to MediaSpace.
For clarification, or to ask additional questions, please submit a ticket at help.fscj.edu or email us at EdTech@fscj.edu.