Academic Technology - Florida State College at Jacksonville

Academic Technology

help.fscj.edu

In Focus: 10 Tips for Spring Semester Success

Faculty Content, DMP, In Focus, EdTechBrandi Bleak

For this episode, the Educational Technology team reached out to members of the faculty and administration to gather 10 tips that will help faculty to have a great start to the Spring semester. So, let’s get started!  


#10  - Syllabus & Course Preparation Checklist

The folks at FSCJ Online have prepared a comprehensive checklist to help you make sure that you’re able to stay on top of all of the tasks that need to be completed before the start of the Spring semester.

This document lives in the Faculty Exchange and we've added a link below for ease of use and download.  

Syllabus & Course Preparation Checklist document


#9  –  Requesting Course Access

While you are preparing your course content, you may need access to a prior semester’s course for content copy. To request access to a course taught prior to Fall 2017, email EdTech@fscj.edu or submit a ticket via help.fscj.edu.


#8 – Course Availability

The PeopleSoft integration has changed the way that course shells are created within Blackboard. There are a few crucial points that you need to be aware of. 

Each course is shell is created and made available to the instructor 60 days prior to its start date. This means that A session, B session, and C session course are created at different times.

The instructor then decides when they would like the course to be available to students, and has the responsibility of closing it at the end of the semester. This can be done by either setting a date range for the course to be available, or by setting it to be continuously open. The instructor must then remember to close it manually at the end of the term. 

Here's a tutorial on making a course available within Blackboard.


#7 – Know the Important Term Dates

There are important dates that occur throughout the semester like grading windows and drop for non-attendance. These dates are communicated during the term via email from Academic Operations and are available on the fscj.edu site, and can be accessed here.


#6—How to Access the Grading Roster

During the Fall semester, many instructors had difficulty accessing the grade rosters with myFSCJ. 

To access the grade roster, users must navigate to the Faculty tab and click the ‘person’ icon. This is the best way to access the grade roster! Although there are other ways to obtain similar content, they don’t provide the full functionality of allowing you to enter grades.


#5 – Course Evaluations & Survey Results

There’s a new process for Course Evaluations. 

During the last portion of the semester, students have the opportunity to evaluate their courses. This process opens on the Friday before the last week of the class within the Student tab of myFSCJ. The evaluation reports will be made available to instructors and administrators five days after the last day of class.

Course Evaluations Training Document


#4 - Using Kaltura MediaSpace

You may have noticed that the Kaltura Mash-up button is no longer in Blackboard! To access MediaSpace to upload, edit, or curate videos, in the short term, you must use the link that it still located in the Artemis portal under the Technology tab. From there, you can acquire an embed code located in the bottom right-hand corner of the video that can be added to the Blackboard video function to link to your content.


#3 – Finding Information & Answers

With so many new processes and information to keep up with, there are a few spots we recommend that faculty view regularly in order to stay updated. 

The Academic Technology Blog is managed by the Educational Technology team, and contains information about system updates, articles about new technology, apps, and more. It also contains a student section with information that you may want to pass along in your classroom. 

The Blackboard home page is being redesigned to include faculty updates with relevant content, software keys, and important announcements.


#2 Report Issues So They Can Be Reviewed

Check your Blackboard course shells as soon as they’re available and report any questions or concerns through the help desk. The sooner we locate any problems, the easier it will be to fix them. Even if you’re unsure if something is a problem, let us know and we can do the research for you.


#1 – You Have Help!

So, what’s number one? You! Being there when you need us is a top priority for all of us!

There are lots of resources available to assist instructors so you can keep your focus on your students and the classroom. 

Help.fscj.edu is the Information Technology Help Desk site where users can search the Knowledge Base for answers to common issues, submit a ticket that will be routed to the department that can assist, call and speak to a representative, or email in an issue to service.desk.@fscj.edu.

Dedicated Faculty Development Specialists are available on campuses for in-person assistance with Professional Development, Blackboard, myFSCJ, video and photography needs, design work, and much more. Discover more about the Faculty Resource Centers.

Training.fscj.edu is the newly redesigned site by the Training and Organizational Development team where professional development and training content can all be found.

And Faculty members can always contact the Faculty Senate, the Faculty Union, or the Academic Technology Committee to report issues that may need additional review or evaluation.


Thanks for tuning in to this special Spring Semester edition of In Focus! We look forward to supporting you as we work together to make this a great semester!

Join Us for January's In Focus LIVE!

DMP, In FocusRobyn Reese
 

Not sure where to turn or who to call when you're looking around for technology assistance?  What's the best way to find out the answers for yourself? What enterprise resources are available here at the College? We answered these questions (and more) in January's broadcast.

 

On Friday, January 27th at 10:00 AM, the Academic Technology Team live streamed the latest episode of our In Focus series, which took a deeper look at Information Technology Services' new website, help.fscj.edu

Our broadcast started with a general overview of how to use the site and provided a closer look at some of its improved features. The Educational Technology team explained how to fill out a help ticket, how to request new technology, and how to easily reset your password without having to contact the help desk. WE clarified when to use the "Request a Service" feature and when to use "Get Help", and shared some available resources for new faculty and staff. 

You can view a recording of January's In Focus below. Please feel free to send any questions that you may have after viewing it to et@fscj.edu, and stay tuned to this blog, the FSCJIT Twitter, and help.fscj.edu for information about future In Focus LIVE broadcasts!

Explore the new, responsive help.fscj.edu!

Student ContentRobyn Reese

You may have noticed some changes to help.fscj.edu when you returned for the Spring Semester! Information Technology Services is pleased to announce the launch of the new and improved help.fscj.edu service site. The site has been redesigned with a focus on the user experience, and is now responsive, which means that you can get help from the convenience of your mobile device. It is now easier than ever to search the Knowledge Base, submit tickets for technical assistance, or chat with a representative.  We’ve even added a button to take you directly to the Password Reset area to ensure you always have access to the College portals.

Need Help? Get Help! 

If your computer is broken or you are having trouble with any of the college IT services, click on this icon at any time to fill out a service ticket that will be sent to one of our Service Desk Representatives. You can also use the Contact Us link in the top toolbar to talk to a Representative via phone or online chat during business hours.

Discover the Knowledge Base

The knowledge base can be used for self-service, as it contains answers to questions that are commonly asked, and ways to fix issues that are commonly reported to the Service Desk. You can also access the knowledge base to learn more about how to efficiently use FSCJ IT resources and about special features of each application.

Request a New Service

This area is only accessible to faculty and staff and provides a quick way to request educational resources such as iPads, blogs, and software licenses . Network, email, Cisco, and Sharepoint access can also be requested through this service catalog for new and current employees.

 

Get Familiar with Additional Resources

Are you looking for a solution, or want to try something new? Visit the Additional Resources area to see what applications, software, and equipment are available for faculty and student use. This site also links to other informational resources, like the Library Learning Commons, the OER library, and the Academic Technology Blog.

Help.fscj.edu can help you to explore the many ways that technology works to support and improve education here at FSCJ. New to the College? Start by visiting our Faculty, Staff and Student Technology Resource Guides. Need information about IT policies and procedures? Visit the Technology Library.  Need to reset your password? We can help with that, too! The newly redesigned Information Technology Services site is about just that: Service. Check it out today to find out what ITS can do for you.

Here's a video overview on the new site:

Discovering the Knowledge Base

Videos, DMP, EdTechBrandi Bleak

Have you searched for an answer in the Knowledge Base?

One of the missions of Academic Technology is to ensure everyone at the College has access to assistance when they have a question related to technology. We've developed help.fscj.edu, which is the go-to place to submit a ticket for help, call or chat with a service desk representative.   What if you want to fix a problem yourself, or are just looking for tips on how to use college systems or equipment? For self-service information, you can search a topic within the Knowledge Base

The Knowledge Base is an always-evolving compendium of information about Information Technology systems and services, including Office 365, Blackboard, Peoplesoft, and Media Space.  New articles are constantly being added, along with links to video tutorials, screen captures, and written step-by-step instructions. Everything is searchable by topic or category, as shown on the screen shot above. If you don't see an answer to a question you have, simply email us at et@fscj.edu, and we'll be happy to create a solution that can be added for others who may have the same concern. 

Town Hall & Training Days

DMP, EdTechBrandi Bleak

Here's a quick peek inside the world of Information Technology Services this week! Yesterday, we had our second Town Hall style meeting with CIO, Christy Campbell. After an overview and a few updates, each director was given the opportunity to speak to the department and nominate an employee who has been doing an outstanding job.

Today, the Client Services team is participating in Customer Service training with a very knowledgable, experienced trainer. Their role of serving the faculty, staff, and students who call or chat about any issues is extremely important and we want them to have the best tools available at their disposal.

In Focus LIVE - Blackboard Collaborate Edition

In Focus, DMP, EdTechBrandi Bleak

This episode of In Focus was a special edition, which aired May 25th at noon. The LIVE event covered the details of the newly available Blackboard Collaborate tool. Brandi Bleak and Marc Boese hosted the episode from Deerwood's TV Studio, but online streaming means viewers were able to participate from any campus - or really, anywhere in the world! 

Here is the recorded segment for viewers who were unable to watch live. If you have any questions about the tool or would like to share how you are using it in your class, we would love to hear about it. Email us at et@fscj.edu. 


Blackboard Collaborate is here!

Tutorial, DMP, EdTechBrandi Bleak

Information Technology Services (ITS) is happy to announce the FSCJ arrival of the newly redesigned Blackboard Collaborate, a Blackboard-integrated web conferencing tool. All FSCJ faculty, staff, and students have access to Collaborate through the Blackboard learning management system.

Additional resources are available within the Blackboard Help articles, here. Stay tuned for upcoming webinars, additional features, and more in-depth training opportunities.

If you have additional questions, please open a service desk ticket or contact LMS Support Specialist, Cody Coughlin.

In Focus: Our First Episode!

In Focus, DMP, EdTechBrandi Bleak

Join Information Technology Services for the premier episode of In Focus, spotlighting technology at FSCJ. We start our video newsletter with information about the Knowledge Base that is located in the Help Desk, Office 365 tools, and we speak to Converged Communications Professor Issac Brown about how his classroom is using technology.