Frequently Asked Questions
> Where can I find more information and additional resources on Canvas?
Canvas Guides provide role-specific information for admins, instructors, students, and observers.
> When will courses be taught in Canvas?
Our current timeline has courses being taught live in Canvas beginning Fall 2019. This will provide the time needed for implementation, training, and planning a successful transition. Although there will not be a Canvas pilot, anyone who would like access to the Canvas Sandbox can email EdTech@fscj.edu.
> What kind of technical support can our faculty, staff and students expect during the transition?
24/7, Tier 1 support is available from Canvas in addition to FSCJ’s current ways to get support. Users can submit a Technical Help Desk at help.fscj.edu, visit a Faculty Development Specialists on each campus, or email EdTech@fscj.edu for assistance.
Additionally, faculty, staff, and students can access real-time phone or chat assistance from experts on issues ranging from technical problems to navigating Canvas. Their contact info will be available soon.
> How and when should I migrate my Blackboard content over to Canvas?
Although Blackboard will be available until May 2020, instructors are encouraged to begin the process of migration early. Prior to having Canvas access, that simply means faculty can begin reviewing their Bb courses to prepare. Over time, most Bb courses accumulate duplicated and other unneeded files. Review the content in each course and remove files which are no longer relevant to the course.
More information will be shared about the migration process and best practices as the project progresses.
> How do I obtain access to the Canvas Sandbox?
Since October 30th, 2017 FSCJ faculty and staff have had the opportunity to access to a virtual space in which users could experiment with the interface and securely test its functionality. If you would like to obtain access to our Canvas Sandbox, please email your first and last name, email address, and role requested (Instructor, Student, or Instructional Designer) to EdTech@fscj.edu. A sandbox environment is not a full Canvas implementation, but rather is intended to mimic the full system, without being integrated with FSCJ’s other systems, such as PeopleSoft or Kaltura. Therefore, you may not be able to fully test publisher integrations and other tools, but can experiment with course building and maintenance. Users will receive an email to complete their registration by creating a password of their choosing to use in the system. It does not need to match your FSCJ credentials.
Once registered to access the sandbox, please bookmark the URL to the Canvas sandbox, which is https://flstatecollegejacksonville.instructure.com.
> What are the minimum operating system standards for Canvas?
Canvas is best viewed at a minimum resolution of 800x600. If you want to view Canvas on a device with a smaller screen, we recommend using the Canvas mobile app.
Windows 7 and newer (users on Windows 10 need to download the Windows 10 Anniversary Update to submit Canvas assignments) Mac OSX 10.6 and newer Linux - chromeOS Mobile Operating System Native App Support
iOS 7 and newer (versions vary by device) Android 4.2 and newer Computer Speed and Processor
Use a computer 5 years old or newer when possible 1GB of RAM 2GHz processor Internet Speed
Along with compatibility and web standards, Canvas has been carefully crafted to accommodate low bandwidth environments. Minimum of 512kbps
> What will be done to ensure a smooth transition to Canvas
Although there is no such thing as a perfect transition of this size, we have began the planning process so that there is enough time and resources available to ensure the move occurs with the best results possible. There will continue to be collaboration between IT, Education Technology, Faculty Senate, Academic Technology Committee, Professional Development, and Administration to get feedback, input, testing, training and communication throughout the process.
Additionally, the Educational Technology team has put together a Canvas Transition Team consisting of stakeholders to be available when assistance is needed throughout the migration.
> What accessibility tools are available within Canvas?
Information about Canvas' accessibility features can be found here: https://community.canvaslms.com/docs/DOC-2061-accessibility-within-canvas