Frequently Asked Questions
> Where can I find more information and additional resources on Canvas?
Canvas Guides provide role-specific information for admins, instructors, students, and observers.
> When will courses be taught in Canvas?
Our current timeline has courses being taught live in Canvas beginning Fall 2019. This will provide the time needed for implementation, training, and planning a successful transition. Although there will not be a Canvas pilot, anyone who would like access to the Canvas Sandbox can email EdTech@fscj.edu.
> What kind of technical support can our faculty, staff and students expect during the transition?
24/7, Tier 1 support is available from Canvas in addition to FSCJ’s current ways to get support. Users can submit a Technical Help Desk at help.fscj.edu, visit a Faculty Development Specialists on each campus, or email EdTech@fscj.edu for assistance.
Additionally, faculty, staff, and students can access real-time phone or chat assistance from experts on issues ranging from technical problems to navigating Canvas. Their contact info will be available soon.
> How and when should I migrate my Blackboard content over to Canvas?
Although Blackboard will be available until May 2020, instructors are encouraged to begin the process of migration early. Prior to having Canvas access, that simply means faculty can begin reviewing their Bb courses to prepare. Over time, most Bb courses accumulate duplicated and other unneeded files. Review the content in each course and remove files which are no longer relevant to the course.
More information will be shared about the migration process and best practices as the project progresses.