You may have noticed some changes to help.fscj.edu when you returned for the Spring Semester! Information Technology Services is pleased to announce the launch of the new and improved help.fscj.edu service site. The site has been redesigned with a focus on the user experience, and is now responsive, which means that you can get help from the convenience of your mobile device. It is now easier than ever to search the Knowledge Base, submit tickets for technical assistance, or chat with a representative. We’ve even added a button to take you directly to the Password Reset area to ensure you always have access to the College portals.
Need Help? Get Help!
If your computer is broken or you are having trouble with any of the college IT services, click on this icon at any time to fill out a service ticket that will be sent to one of our Service Desk Representatives. You can also use the Contact Us link in the top toolbar to talk to a Representative via phone or online chat during business hours.
Discover the Knowledge Base
The knowledge base can be used for self-service, as it contains answers to questions that are commonly asked, and ways to fix issues that are commonly reported to the Service Desk. You can also access the knowledge base to learn more about how to efficiently use FSCJ IT resources and about special features of each application.
Request a New Service
This area is only accessible to faculty and staff and provides a quick way to request educational resources such as iPads, blogs, and software licenses . Network, email, Cisco, and Sharepoint access can also be requested through this service catalog for new and current employees.
Get Familiar with Additional Resources
Are you looking for a solution, or want to try something new? Visit the Additional Resources area to see what applications, software, and equipment are available for faculty and student use. This site also links to other informational resources, like the Library Learning Commons, the OER library, and the Academic Technology Blog.
Help.fscj.edu can help you to explore the many ways that technology works to support and improve education here at FSCJ. New to the College? Start by visiting our Faculty, Staff and Student Technology Resource Guides. Need information about IT policies and procedures? Visit the Technology Library. Need to reset your password? We can help with that, too! The newly redesigned Information Technology Services site is about just that: Service. Check it out today to find out what ITS can do for you.
Here's a video overview on the new site: