Frequently Asked Questions
> I need Canvas help - what is available to me?
24/7 Phone or Chat Assistance:
Canvas support for faculty is available 24/7 via phone or live chat (accessible within the Canvas Global Navigation under the help icon). You can start a live chat here OR call 904-431-7528 to speak to a representative.
24/7 Canvas support for Students is also available: Start a live chat OR call 904-431-7526 to speak to a representative.
In Person Assistance:
To reserve a one-on-one meeting, email or call a Faculty Development Specialist. Location and contact details can be found here.
Detailed instructions for how to use the most common functions of Canvas can be found within the Canvas Guides.
> How long will it take for a student to have access to Canvas once they enroll in a course?
When a student enrolls in a course (or is re-added after dropping a course), it will take up to eight hours for them to gain access to Canvas. Automated updates from myFSCJ to Canvas begin at 6:00 A.M., 2:00 P.M., and 10:00 P.M. and take an hour or two to complete depending upon the amount of data being transferred.
> What does it mean if a student is listed as Inactive in my Canvas People tab?
In the People page in Canvas, all of the students who were ever enrolled in the course are listed. Those who have been dropped for any reason (by choice, for non-payment, or for non-attendance) are marked as “inactive”.
- The inactive students only appear in the people panel, not in the grade book or any other portion of the course.
> What are Modules and how do I use them to structure my course?
Modules are the foundational structural component of Canvas. Modules organize your content and provide navigation for students moving through the Course. You can organize modules by weeks, topics, units or any other organization structure.
You can review this Canvas Guide that will go on to answer, "What are Modules?" https://community.canvaslms.com/docs/DOC-10735
You can also view the Canvas Chat broadcast, "Why Use Modules?" where the Educational Technology team discusses this topic with a member of the FSCJ Instructional Design team.
> What Types of File Storage Exist in Canvas?
Institutional Storage Limit – 19 TB
Collegewide file storage limit within Canvas. Anything that is uploaded into FSCJ’s Canvas instance counts towards this limit.
Course Storage Limit – 500 MB
Files uploaded into each individual course. Assignment submissions do not count towards this limit.
Individual User Storage Limit – 50 MB
Files uploaded into your personal file storage area, ungraded assignments (for example, drafts), ungraded discussions, and “Conversations” (Inbox/Email).
> What accessibility tools are available within Canvas?
Information about Canvas' accessibility features can be found here: https://community.canvaslms.com/docs/DOC-2061-accessibility-within-canvas
> How should faculty migrate Blackboard content over to Canvas?
Within their Canvas Dashboard, instructors have a personal sandbox course they can use to learn the ins and outs of the Canvas LMS. It can be used for experimental purposes, as well as to build or migrate new courses from Blackboard. Most faculty have already begun migrating their courses over from Blackboard, but many may need to migrate courses only taught in one term.
For more details on course migration, please view the Course Migration guide that is available within the Canvas Dashboard.